Senior Business Analyst, Professional Services

Role: Senior Business Analyst supporting the commercial lifecycle of technology services, including professional, managed, and security services. Primary objectives involve developing scalable reporting models, analyzing deal and service performance, and providing business insights to enhance revenue, profitability, and customer outcomes. Responsibilities encompass requirements gathering, process mapping, performance analysis, forecasting, dashboard creation, and cross-functional collaboration with sales, finance, and delivery teams. Qualifications include 5+ years in sales operations, financial analysis, or business analytics, with a Bachelor’s degree or equivalent experience. Expertise in managed services metrics (e.g., NRR, churn, GRR), advanced Excel, SQL, Power BI/Tableau, and CRM systems (Salesforce, Dynamics) is essential. Preferred skills involve experience with scenario modeling and automation techniques. The role requires analyzing complex revenue, margin, and cost-to-serve models, translating data into senior-level recommendations, and influencing stakeholders without direct authority. The position is remote with no specified travel. The salary range is approximately $90,000–$120,000, with potential bonuses and benefits. This role is suited for a senior professional with strong analytical, communication, and cross-functional teamwork skills in a technology services or managed solutions context.