Senior Associate, Records Management

Primary Duties And Responsibilities:
- Serve as primary SME in MasterControl related to Documentation Change Controls
- Implement and collaborate on Quality Events to determine Records Management impact and provide assessments
- Update internal procedures to implement corrective actions from Quality Events or Continuous Improvements
- Participate in internal and external audits
- Maintain Qualified Instructor (QI) Training and deliver Records Management training sessions to required attendees
- Maintain training compliance between 95–100% for required processes
- Act as System Administrator for all Records Management owned systems
- Lead the Records Management and Training department as it grows
- Perform additional responsibilities as required to maintain business/department functionality

Requirements:
- Bachelor’s degree in relevant technical field
- 2+ years of experience in technical writing or software documentation and Records Management
- Prior experience with eDMS; MasterControl preferred
- Proficiency with Microsoft Word/Google Docs and Adobe Acrobat (PDF software)
- Familiarity with Systems Development Life Cycle (SDLC)
- Excellent written and verbal communication skills
- Strong attention to detail, time management, and organizational skills
- Healthy analytical and critical thinking skills
- Experience with both print and digital media formats
- Experience training coworkers/personnel

Working Conditions:
- Office environment; intermittent work-from-home flexibility after onboarding/training

Salary Range: $98,000 USD - $110,000 USD