Senior Analyst, Patient Support Analytics
Novo Nordisk
August 19, 2026
Remote friendly (Plainsboro, NJ)
United States
Patient Advocacy
The purpose of the Senior Analyst, Patient Support Analytics role is to transform patient support, self-pay, affordability, pharmacy, and operational data into meaningful insights that improve patient access to therapy and strengthen program performance. Provides accurate reporting, actionable insights, and decision support.
Essential Functions
- Data Analysis and Interpretation: Collect, integrate, validate, and analyze data from patient support programs, customer experience platforms, self-pay channels, pharmacies, and affordability programs; analyze patient/customer journeys to identify trends and access barriers; evaluate program performance (enrollment, conversion, time to therapy, fulfillment, abandonment, self-pay utilization, satisfaction, engagement, persistence); conduct trend/segmentation/journey/funnel/root-cause analyses; reconcile data across vendors/systems/dashboards.
- Actionable Insights: Guide executive decisions on segments/needs/behaviors; identify drivers of behavior (access, financial, service interactions, unmet needs); create executive-ready summaries with implications, risks, and recommended actions.
- Insights & Reporting: Design and maintain dashboards/scorecards/recurring and ad hoc reports; create visualizations of the patient/customer journey; establish standardized metrics and reporting frameworks.
- Cross-Functional Collaboration: Work with PSS, Market Access, Finance, and IT; partner with stakeholders on data needs.
- Analytics & Strategy: Identify opportunities; measure improvement program success; leverage analytics and AI; build dashboards that tell the customer story.
Qualifications
- Bachelor’s degree required (data science/statistics/economics/public health or related preferred).
- 2+ years applied analytics experience required; 1-year pharma experience preferred.
- LAAD experience preferred.
- Strong SQL; working knowledge of Python/R; AI experience/understanding.
- Excellent oral and written communication; track programs/timelines; proven data visualization development; translate data into actionable recommendations.
Physical Requirements
- 0–10% overnight travel.
Benefits
- Medical, dental, vision; life and disability insurance; 401(k); flexible spending; employee assistance; tuition reimbursement; voluntary benefits; sick time, flex-able vacation, parental leave.
Application Instructions
- For application accommodation requests: call 1-855-411-5290.
Essential Functions
- Data Analysis and Interpretation: Collect, integrate, validate, and analyze data from patient support programs, customer experience platforms, self-pay channels, pharmacies, and affordability programs; analyze patient/customer journeys to identify trends and access barriers; evaluate program performance (enrollment, conversion, time to therapy, fulfillment, abandonment, self-pay utilization, satisfaction, engagement, persistence); conduct trend/segmentation/journey/funnel/root-cause analyses; reconcile data across vendors/systems/dashboards.
- Actionable Insights: Guide executive decisions on segments/needs/behaviors; identify drivers of behavior (access, financial, service interactions, unmet needs); create executive-ready summaries with implications, risks, and recommended actions.
- Insights & Reporting: Design and maintain dashboards/scorecards/recurring and ad hoc reports; create visualizations of the patient/customer journey; establish standardized metrics and reporting frameworks.
- Cross-Functional Collaboration: Work with PSS, Market Access, Finance, and IT; partner with stakeholders on data needs.
- Analytics & Strategy: Identify opportunities; measure improvement program success; leverage analytics and AI; build dashboards that tell the customer story.
Qualifications
- Bachelor’s degree required (data science/statistics/economics/public health or related preferred).
- 2+ years applied analytics experience required; 1-year pharma experience preferred.
- LAAD experience preferred.
- Strong SQL; working knowledge of Python/R; AI experience/understanding.
- Excellent oral and written communication; track programs/timelines; proven data visualization development; translate data into actionable recommendations.
Physical Requirements
- 0–10% overnight travel.
Benefits
- Medical, dental, vision; life and disability insurance; 401(k); flexible spending; employee assistance; tuition reimbursement; voluntary benefits; sick time, flex-able vacation, parental leave.
Application Instructions
- For application accommodation requests: call 1-855-411-5290.