Rheumatology Territory Account Specialist – Nashville, TN

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Associate Territory Account Specialist: 0-2 years of military leadership experience or limited prior sales experience; demonstrated collaboration and cross-functional communication; preferred participation in the 2-year Novartis Sales Internship Program or equivalent leadership in extracurricular activities.
• Territory Account Specialist: 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or similar sales; ability to collaborate and communicate clinical product information.
• Senior Territory Account Specialist: 5+ years’ experience in relevant sectors with similar responsibilities; strong cross-functional collaboration and clinical product communication.
• Executive Territory Account Specialist: 10+ years’ experience in relevant sectors; strong cross-functional collaboration and clinical product communication.
• Desirable: experience across therapeutic groups, disease states, account management strategy, and new product launches; broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs.
• Essential: Bachelor’s degree; experience in pharmaceutical/biotech/healthcare or similarly structured industries with large, geographically dispersed sales teams; proven high-performance track record; self-starter with strong analytical abilities; ethical leadership and compliance; reside within territory or within 50 miles; travel 60-80%; valid driver’s license.

Skills

• Strong collaboration and cross-functional teamwork
• Clinical product information communication
• Analytical problem-solving and strategic planning
• Omni-channel engagement and digital tool proficiency
• Account-based selling and access navigation

Education

• Bachelor’s degree required from a 4-year college or university