Rheumatology Territory Account Specialist – Nashville, TN

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Essential: Bachelor’s degree from a 4-year college or university. Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. Willingness to travel 60-80% over a broad geography; valid driver’s license.
• Experience ranges by level:
  • Associate Territory Account Specialist: Limited prior sales experience or military leadership experience; ability to collaborate and communicate product information effectively.
  • Territory Account Specialist: 2+ years in relevant sectors; ability to collaborate and communicate clinical product information.
  • Senior Territory Account Specialist: 5+ years in relevant sectors; ability to collaborate and communicate clinical product information.
  • Executive Territory Account Specialist: 10+ years in relevant sectors; ability to collaborate and communicate clinical product information.
• Desirable: Experience across therapeutic groups, disease states, account management strategy, and new product launches; broad understanding of patient services, market access, reimbursement pathways, and related areas.
• Proven track record of high performance, ethical leadership, and ability to navigate large accounts; self-starter with strong analytical abilities.

Skills

• Clinical and account-based selling
• Access navigation and pull-through strategies
• Cross-functional collaboration in matrix environments
• Omni-channel engagement and digital tooling

Education

• Bachelor’s degree required from a 4-year college or university