Rheumatology Territory Account Specialist – MEMPHIS, TN

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Bachelor’s degree from a 4-year college or university.
• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; or related complex sales environments; for Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Required: Proven track-record of consistent high-performance in navigating and selling to large accounts and key customers.
• Required: Self-starter with analytic abilities to prioritize and apply information to solve problems, plus ethical leadership and compliance with company policies and laws.
• Required: Residence within the territory or within 50 miles of the territory border; ability to travel 60-80% over a broad geography; valid driver’s license.
• Desirable: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Desirable: Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for sophisticated products or reimbursement pathways.
• Leveling: Associate Territory Account Specialist, Territory Account Specialist, Senior Territory Account Specialist, Executive Territory Account Specialist – level based on experience.
• Note: Driving is an essential function; a valid unrestricted driver’s license is required.

Skills

• Ability to collaborate and work cross-functionally within a matrix environment
• Strong communication of clinical product information
• Analytical mindset to interpret territory data and market trends
• Omni-channel engagement and digital tool proficiency

Education

• Bachelor’s degree required

Additional Requirements

• Travel up to 60-80% across a broad geography
• Must reside within the territory or within 50 miles of the territory border