Rheumatology Territory Account Specialist – MEMPHIS, TN

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. The role involves leading with purpose, crafting personalized experiences for each account and Health Care Provider, and serving as the primary point of contact to connect customers with Novartis resources to improve patient outcomes.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with tailored solutions.
• Build a strategic territory plan by aligning priorities and applying insights to drive product demand and patient outcomes.
• Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply knowledge of the market, competition, and cross-functional dynamics to anticipate opportunities and respond with agility.
• Use territory data and market trends to uncover local insights, support pull-through, and lead customer engagements—virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs promptly.
• Deliver real-time access support and work with Patient Specialty Services to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across virtual and face-to-face settings.

Qualifications

• Required: Bachelor’s degree from a 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; or other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors. Associate level candidates with limited prior sales experience are encouraged to apply.
• Proven track record of high performance and experience selling to large accounts and key customers.
• Self-starter with analytic abilities to gather and apply information to meet customer needs; ethical leadership and compliance with company policies and laws.
• Residence within the territory or within 50 miles of the territory border; travel 60-80% over a broad geography; valid driver's license.

Skills

• Account-based selling and field leadership
• Access navigation and omni-channel engagement
• Cross-functional collaboration in a matrix environment
• Analytical problem-solving and data-driven decision making
• Effective communication of clinical product information

Education

• Bachelor’s degree required from a 4-year college or university.

Additional Requirements

• Driving is an Essential Function of this role with requires a valid, unrestricted driver's license.
• Ability to travel 60-80% across a broad geography; drug screening/vaccination policies may apply per customer credentialing guidelines.