Rheumatology Territory Account Specialist – Lancaster, PA ( position 1 of 2)

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Bachelor’s degree required from 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. Candidates from other complex sales environments are welcome. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Proven track-record of consistent high-performance, and ability to navigate and sell to large accounts and key customers.
• Self-starter with analytic abilities to solve problems for key customers, while demonstrating ethical leadership and compliance with company policies and laws.
• Candidate must reside within territory, or within a 50-mile commuting distance from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

Skills

• Account-based selling
• Access navigation
• Cross-functional collaboration
• Omni-channel engagement
• Data analysis and market insights

Education

• Bachelor’s degree required

Additional Requirements

• Driving is an Essential Function of this Role: a valid and unrestricted driver’s license is required.
• COVID-19 vaccine policy: customer-facing roles may require vaccination per customer credentialing guidelines; reasonable accommodations considered where required by law.