Rheumatology Territory Account Specialist – Houston South, TX

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Bachelor’s degree required from 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. Candidates from other complex sales environments are welcomed; Associate level opportunities are available for those with limited prior sales experience.
• Proven track-record of consistent high-performance, and experience selling to large accounts and key customers.
• Self-starter with analytic abilities to seek out, prioritize, and apply information to solve problems, while demonstrating ethical leadership and compliance with company policies and laws.
• Resident within the territory or within 50 miles of the territory border; ability to travel 60-80% over a broad geography; valid driver’s license.
• Desirable: experience across therapeutic groups, disease states, account management strategy, and new product launches; understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs.
• Leveling guidelines indicate compensation and responsibilities align with experience level (Associate, Territory, Senior, Executive, etc.).
• Driving is an essential function of the role.

Skills

• Strategic account planning
• Cross-functional collaboration
• Omni-channel engagement
• Market and data analysis
• Clinical product information communication

Education

• Bachelor’s degree required from 4-year college or university.

Additional Requirements

• Must have a fully valid and unrestricted driver’s license; driving is an essential function of the role.
• Travel up to 60-80% of the time across a broad geography; ability to drive or fly within the territory.