Rheumatology Territory Account Specialist – CHICAGO SOUTH, IL

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. The role does not offer relocation or visa sponsorship. As a Territory Account Specialist (TAS), you’ll lead with purpose by creating personalized experiences for each account and Health Care Provider, serving as the primary contact to connect customers with Novartis resources to improve patient outcomes. You will balance demand generation with strategic account engagement, applying expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Bachelor’s degree from a 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; other complex sales environments are welcome, especially where field leadership and customer engagement are central. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Proven track record of consistent high performance, and experience selling to large accounts and key customers.
• Self-starter with analytic abilities to prioritize and apply information to solve problems while demonstrating ethical leadership and compliance with company policies and laws.
• Must reside within the territory or within 50 miles of the territory border; travel of 60–80% across a broad geography required; ability to drive and/or fly within the territory; valid driver’s license required.
• Desirable: Experience across therapeutic groups, disease states, account management strategy, and new product launches; understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and related HCP engagement.
• Leveling: Position filled at level commensurate with experience (Associate / Territory / Senior / Executive).
• Notes on roles and recruiting path provided in the description (military leadership experience for Associate level, and internship background may be preferred).

Skills

• Account management
• Cross-functional collaboration
• Clinical product communication
• Omni-channel engagement
• Data-driven decision making

Education

• Bachelor’s degree required

Additional Requirements

• Driving is an essential function of the role; must have a valid and unrestricted driver's license.
• Travel up to 60–80% across a broad geography; ability to drive and/or fly within the territory.