Rheumatology Regional Director – Southeast

Role Summary

This is a field-based and remote opportunity supporting Area Business Leaders in the Southeast region.

The Regional Director (RD) is a strategic leader tasked with elevating the Customer Engagement organization to a peak of excellence. This role requires an inspiring, strategic thinker who will guide their regional team in surpassing their organizational goals. The RD will be responsible for developing and implementing the Regional Customer Engagement Strategy and collaborating with cross-functional partners (Marketing, Medical, Patient Services, Market Access). Additionally, the RD will oversee and communicate key performance indicators as outlined by the brand strategy and tactics, taking prompt and decisive action to address underperformance and replicate successes regionally and nationally.

Responsibilities

• Build best-in-class, diverse teams through talent acquisition, development, and succession planning.
• Delivering region sales targets while collaborating nationally, to secure achievement of organizational objectives and establish a cadence of accountability for the team, communicating, and supervising KPIs and engaging all levels of performance on the team.
• Sets an example for all team members by fostering a collective vision, articulating clear expectations, cultivating a sense of accountability, empowering others to act, and enhancing or improving processes by questioning the current norms.
• Create, execute, and oversee a regional business plan focused on customer needs in partnership with Area Business Leaders and cross-functional teams to enhance customer experience and increase product demand among all healthcare providers (HCPs), key accounts, and Systems of Care (SoC).
• Act as an integral part of the national leadership team, actively aiding in the enhancement of regional capabilities, business performance, team growth, and organizational culture.
• Ensure that teams carry out their duties with honesty, utmost professionalism, and integrity, in alignment with the Novartis Code of Ethics and all relevant policies and procedures.
• Promote regional budget allocation and enhance regional budgets by guaranteeing the use of resources, including strategic face-to-face interactions and Omni Channel resources, customized to meet regional needs.
• Fosters an environment where team members are motivated to voice their ideas, address challenges, collaborate, experiment, and view failures as steppingstones, while ensuring that the entire team is aligned with and committed to the NPC Code of Ethics and all relevant policies.
• Support team members by crafting development plans, nurturing their growth, and continually improving their performance.
• Utilize analytics platforms to guide decision-making and pinpoint areas of risk and potential.

Qualifications

• Required: Bachelor's degree (preferably in Life Sciences, Pharmacy, or business-related field).
• Required: 10+ years of diverse commercial pharmaceutical experience, with 5+ years’ experience as a first-line sales manager with strong critical thinking and enterprise attitude (e.g., brand management, market access, or account leadership experience).
• Required: Proven track-record of attracting, developing, and retaining diverse talent and building dedicated teams, with strong cross-functional leadership abilities to collaborate effectively with various groups and cross-functional partners.
• Required: Built and completed business and incentive plans in highly sophisticated sales environments, has demonstrated operational skills, solid financial and business acumen, and has strategic and analytical thinking demonstrated by key projects/initiatives and managing budgets.
• Required: Candidate must reside within region, or within a reasonable daily commuting distance of 100 miles from the region border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
• Preferred: Proven leadership as a second-line sales manager.
• Preferred: Experience in a cross-functional role such as market access, reimbursement, or account management; and understanding of payer landscapes, buy and bill and specialty pharmacy.

Additional Requirements

• Driving is an essential function of this role. Must have a fully valid and unrestricted driver's license.
• Ability to travel 60-80% across a broad geography; travel by car or air as required.