Reimbursement Specialist - Patient Accounts

Role: Reimbursement Specialist handling patient accounts and billing inquiries, supporting collections and insurance verification for genetic testing services. Responsibilities: engage with patients via phone, email, and chat; research and reconcile aged credit balances; review insurance coverage; document activities; participate in QA and ensure compliance with CLIA and HIPAA. Requirements: high school diploma or GED; 1+ years in customer service, medical billing, or health insurance preferred; strong communication, problem-solving, and organizational skills; knowledge of ICD-10, CPT, HCPCS coding advantageous. Preferred: bilingual English/Spanish. HighValue: experience in medical billing/collections, insurance verification, genetic testing coverage, regulatory compliance. WorkSetup: not specified; physical lifting up to 20 lbs involved.