Associate Director, Patient Support Services

Role: Associate Director, Patient Access & Services, responsible for developing and executing strategies to support patient access programs across Jazz Pharmaceuticals' Sleep, Neuroscience/EMD, and Oncology franchises. Responsibilities include partnering with cross-functional teams to optimize hub operations, enhancing patient and healthcare provider engagement, managing access tools and content, and analyzing performance metrics to drive continuous improvement. The role also involves advocating for innovative access solutions, managing vendor relationships, and ensuring alignment with market access strategies. It requires leading projects from conception through execution, influencing cross-disciplinary teams, and delivering high-touch patient-centric solutions. The position involves up to 30% travel, with a focus on supporting specialty and rare disease products, including oncology and neuroscience indications, often supporting Medicare Part D and commercial reimbursement pathways. Qualifications include a bachelor's degree (or equivalent experience), 8+ years in patient support services, hub operations, or healthcare within biopharma, with preferred experience in Sleep, Neuroscience, or Oncology. Key skills include project management, vendor oversight, cross-functional leadership, excellent communication, and a strong patient-centric approach. The role reports to the Senior Director, Patient Support Services & Hub Operations, and is based in the U.S., with full-time remote or hybrid options likely. High-value biopharma specifics include familiarity with specialty and rare disease support programs, market access strategies, and healthcare policy trends.