Associate Director, Patient Support Services

Role: Associate Director, Patient Access & Services, leading strategies to support JazzCares and enhance patient support programs across Sleep, EMD, and Oncology franchises. Responsibilities include developing and executing hub and patient support strategies, optimizing access programs, managing access tools and content, and analyzing program performance through KPIs. The role involves close collaboration with cross-functional teams (marketing, field access, regulatory, vendor partners) and engagement with industry stakeholders to stay current on healthcare access trends. It requires serving as a subject matter expert in access services, streamlining patient journeys, and delivering high-touch customer experiences. The position includes oversight of vendor relationships, budget management, and strategic communications for senior leadership. Qualifications: 8+ years of experience in patient support services, hub operations, or healthcare within biopharma, preferably supporting specialty or rare disease products in Sleep, Neuroscience, or Oncology. A bachelor’s degree or equivalent experience is preferred. Key skills include project management, cross-functional collaboration, vendor oversight, communication, and a patient-centric approach. The role demands up to 30% travel, with a focus on improving access and reimbursement strategies aligned with market needs in a fast-paced, innovative environment.