Reimbursement Specialist - Patient Accounts

Role: Reimbursement Specialist focused on patient accounts within a biopharma setting, handling billing inquiries and account resolution through inbound calls. Responsibilities include engaging with patients, providers, and internal teams via various communication channels; researching and reconciling aged credit balances; reviewing insurance coverage for genetic testing; documenting activities; and participating in Quality Assurance and regulatory compliance efforts (e.g., CLIA, HIPAA). Qualifications: High school diploma or GED; 1+ years in customer service, medical billing, health insurance, or collections preferred; proficiency in ICD-10, CPT, HCPCS coding desirable; excellent communication, problem-solving, multitasking, and teamwork skills; bilingual English/Spanish preferred. High-Value: Experience with medical billing and insurance, knowledge of genetic testing insurance coverage, and familiarity with regulatory standards like CLIA and HIPAA. Work setup details are not specified; physical requirements involve light exertion and stationary positioning.