Regional Patient Access Manager - Rare Disease RPAM - Southeast

Role Summary

The Regional Patient Access Manager (RPAM) oversees field access support for healthcare professionals, coordinates with specialty and closed-door pharmacies, HUB partners, and builds a compliant, efficient pharmacy distribution network to maximize patient access to Neurocrine Biosciences products. This role acts as a subject-matter expert on payer coverage policies and processes, collaborates cross-functionally with sales, market access, and operations, and identifies opportunities to improve workflows and distribution effectiveness in a defined geography.

Responsibilities

• Provide field access support services and education to HCPs to maximize patient access and accelerate time to treatment
• Communicate with Specialty Pharmacies (SPs), Closed Door Pharmacies (CDPs) including Genoa, and HUB partners
• Vet and maintain integrity of the pharmacy distribution network within an assigned geography
• Educate HCPs on coverage issues for on-label prescriptions, access support services, forms, and payer-specific coverage issues
• Serve as a subject matter expert on regional and national payer coverage policies and processes
• Collaborate cross-functionally with field sales, network pharmacies, market access, analytics, and operations
• Work with Payer Marketing to develop materials on coverage requirements
• Utilize end-user feedback to ensure network effectiveness and share best practices with trade leadership
• Monitor processes and propose workflow improvements
• Conduct Patient Access workshops and assist with new hire training
• Promote a diverse and inclusive environment
• Lead and coordinate with multiple teams; provide ongoing vetting of pharmacies
• Other duties as assigned

Qualifications

• BS/BA in a related field with 6+ years of pharma/biotech commercial experience; 2+ years in specialty pharmacy/market access; CNS specialty experience preferred, or
• Master’s or MBA with 4+ years of related experience, or
• PharmD or PhD with 2+ years of related experience
• Strong understanding of specialty pharmacies, managed care, PBMs, and government payers
• Excellent knowledge of patient support programs and reimbursement processes
• Understanding of prescription adjudication and prior authorization processes
• Experience across pharma/biotech functions (sales, management, marketing, managed markets)
• Knowledge of current industry issues and healthcare system dynamics
• Ability to travel overnight up to 60% (US-wide, field collaboration, meetings, key customers)
• Ability to work across dispersed teams and lead multiple teams
• Strong leadership, communication, problem-solving, and analytical skills
• Excellent project management and cross-functional collaboration abilities
• Strong interpersonal skills and ability to meet multiple deadlines with accuracy

Skills

• Relationship-building with pharmacies, physicians, and HCP staff
• Cross-functional collaboration with sales, market access, and analytics
• Training and education on payer coverage policies and documentation
• Technology adoption for electronic Patient Access submission (e.g., CoverMyMeds)
• Effective and compliant communication with field teams, HCPs, and HUB staff
• Payer issue identification and escalation with NADs
• Vendor/closed-door and LTC pharmacy liaison
• Presentation of payer policy insights in reviews and sales meetings
• Workshop facilitation and new hire training support
• Fostering an inclusive work environment

Education

• BS/BA or higher in related field; advanced degree as noted in qualifications

Additional Requirements

• Travel up to 60% domestically
• Geographically dispersed roles across the US