Regional Lead, Patient Access, KRYSTEXXA (Rare Disease) Southeast

Role Summary

Regional Lead, Patient Access, KRYSTEXXA (Rare Disease) Southeast. Leads and manages a team of field-based Patient Access Liaisons to meet business and personal development objectives, focusing on listening to patients, interpreting their needs, and providing friendly, professional, and well-informed responses to logistical questions. Coordinates with Area Sales Directors to align team objectives with sales partners and Amgen By Your Side services.

Responsibilities

• Lead and manage a team of patient access liaisons
• Accountable for the performance, training, and compliance of the team
• Develop key performance metrics appropriate to the team’s efforts and company business objectives
• Track each team member’s performance against key metrics
• Develop each team member individually as needed in order to fulfill the role in each region
• Work with Case Managers and AllCare Care Managers to support patient access to medications
• Ensure the team has appropriate fundamental and ongoing training and expertise
• Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively
• Coordinate team participation in national and local patient meetings and events
• Coordinate and support patient programs, if applicable, to satisfy current patient educational needs
• Develop presentations on the group objectives and performance as needed, at least quarterly

Qualifications

• Required: Doctorate degree AND 2 years of Sales/ Account Management OR direct patient care experience
• Or Master's degree AND 4 years of Sales/ Account Management OR direct patient care experience
• Or Bachelor's degree or AND 6 years of Sales/Account Management OR direct patient care experience
• Preferred: Bachelor's degree required. MBA or advanced degree in a related field preferred.
• 10+ years of experience in pharma/biotech with a minimum of 5 years in recent orphan experience, preferably with ultra-rare patient populations
• 5+ years of experience in managed care, distribution or patient services/reimbursement
• Excellent leadership, project management and problem-solving capabilities
• Extensive knowledge of pharmaceutical reimbursement and managed care landscape, reimbursement processes, and specialty pharmacy operations
• Experience managing multiple projects and external vendors
• Strong planning, project management, communication, and organization skills; ability to gather feedback and provide clear direction; ability to work in a fast-paced environment
• Proficient in Microsoft Office
• Professional, proactive demeanor; strong interpersonal, written, and verbal communication skills
• Requires approximately 50% travel, including some overnight and weekend commitments

Skills

• Leadership and people management
• Project management
• Communication and interpersonal skills
• Strategic thinking and collaboration with cross-functional teams
• Proficiency with Microsoft Office
• Problem-solving and adaptability