Receptionist I / Dallas, TX (On-Site)

Role Summary

Receptionist I, Dallas, TX (On-Site) — office/clinic-based role interacting with healthy volunteer participants in a fast-paced, team-oriented environment within a Clinical Research Organization.

Responsibilities

• Ensure that all calls are answered following the Company guidelines, providing a professional and courteous telephone service and handling calls efficiently.
• Provide a professional courteous reception service to all volunteers and visitors.
• Use of the computerized security access system to update and monitor security access cards.
• Log in arriving clients and visitors, issue passes as necessary, inform the host of arrivals, log out on departure, and return passes to reception.
• Book taxis for clients and visitors where appropriate.
• Prepare screening packs for volunteers for the following day.
• Photocopy volunteer IDs and place them into screening packs; ensure a photograph is included (or take one and print it).
• Make up training folders for new starters as required.
• Prepare CVs for new starters and reminders to staff for renewals; QC returned CVs before filing.
• Forward incoming faxes and maintain Car Park Database.
• Perform all other duties as needed or assigned.

Qualifications

• Required: 2 - 3 years related experience.
• Required: Knowledge of computer programs – MS Word and Excel.
• Preferred: May require some flexibility in working hours.

Skills

• Customer service and front desk/administrative support.
• Strong organization and multitasking abilities in a fast-paced setting.
• Proficiency with security/access systems and clerical tasks.
• Effective communication and teamwork skills.

Education

• Not specified

Additional Requirements

• Physical: Ability to work upright or stationary for 6-8 hours per day; occasional lifting up to 15-20 lbs; repetitive hand movements for equipment operation.
• Environment: Comfortable working in an environment with strict adherence to study protocols and timelines.