Rare Blood Community Liaison Leader I - Northern Plains

Role Summary

Rare Blood Community Liaison Leader I is a first-line people manager responsible for coaching and leading a team of Rare Blood Community Liaisons who educate patients and caregivers about disease state and Novo Nordisk products. The role develops and executes patient engagement strategies in collaboration with marketing, sales, medical, and market access. It requires strong clinical and customer knowledge and the ability to operate within headquarter protocols while reducing barriers to therapy and supporting patients and caregivers.

Responsibilities

• An influential people leader and role model who leads through change and ambiguous situations with authenticity, integrity and humility
• An inclusive leader who can attract, develop, and coach diverse high-performing individuals and teams
• Sets clear direction and strategy in order to achieve commercial business unit objectives
• Develop and execute a strategic business plan while overseeing a teams’ development and execution of local territory plans with consistent and exceptional results
• Employs an Account Mindset approach to successfully navigate patient, chapter, and Specialty Pharmacy customers and effectively coordinate the execution of the teams’ plans and activities
• Develops relationships with key community members, chapter leadership, and Specialty Pharmacy leadership
• Collaborates at a high level with key cross-functional stakeholders to achieve business objectives
• Coaches and Develops Community Liaisons to perform against essential job functions such as building and maintaining business relevant relationships, disease state knowledge, understanding their market, and business planning
• Coaches and Develops Community Liaisons according to the competency guide and success profiles for the RBCL role
• Coaches and develops Community Liaisons, according to the Novo Nordisk EDGE Model, in order to effectively engage and provide education to patients and caregivers so that they can take action in their own care resulting in patient driven demand for NNI products
• Oversees key customer relationships with local patient chapter leadership, Specialty Pharmacy leadership, and state and local advocacy organizations, to ensure behaviors that deepen NNIs relationships at an organizational level
• Evaluates and provides feedback to Community Liaisons based on expectations, Key Performance Indicators, and Strategic Business Objectives
• Monitors performance against strategic account management objectives/directives
• Inspires and Motivates to retain top performers and manages low performers appropriately
• Demonstrates a strong command and understanding of all Legal, Privacy, and Compliance risk associated with community engagement
• Ensures all activities are executed in close collaboration with leadership, legal, and compliance to ensure that they are implemented to meet NNI Way and comply with relevant regulations and policies
• Monitors adherence to all NNI policies, procedures, and compliance obligations
• Reviews and audits expense reports to ensure compliance to NNI Expense Policy

Qualifications

• Required: Bachelor’s or equivalent degree, and/or Pharm D
• Required: Minimum of 6 years of progressive pharmaceutical, healthcare sales, or community engagement leadership experience
• Preferred: 2 years management experience
• Preferred: 2 years of experience in Hemophilia or Rare Bleeding Disorders
• Demonstrated leadership skills with peers and/or direct reports
• Strong written and oral communications skills
• Demonstrated ability to develop strong and lasting relationships with customers
• Demonstrated ability to analyze business and build strategies that reflect marketplace trends and customer needs
• Demonstrated passion for patients and community organization engagement

Skills

• Strong leadership and people-management abilities
• Excellent communication and interpersonal skills
• Strategic thinking and business planning
• Relationship-building with patients, advocacy organizations, and healthcare partners
• Analytical mindset with ability to translate insights into action

Education

• Bachelor’s degree or PharmD (Required)

Additional Requirements

• 50-75% overnight travel required, including evenings and weekends
• Valid driver’s license and good standing per Motor Vehicle Records