Quality Manager, East Region

Role Summary

Quality Manager, East Region at Zoetis Reference Laboratories. Hybrid work with onsite presence in Louisville and potential remote days. Oversees the Quality Management System for the East Region, including spoke labs and the Louisville location, with responsibilities spanning training, NCE management, internal auditing, document control, policy/SOP writing, quality metrics, and cross-functional liaison. Leads investigations and CAPAs for non-technical issues and collaborates with technical staff to ensure effective issue resolution.

Responsibilities

• Triaging, tracking and resolving reported non-conforming events
• Training staff on Quality Management System and topics related to quality
• Compilation and reporting of quality metrics
• Internal auditing, on location in Louisville and traveling to other ZRL labs
• Writing policies/SOPs and Document Control Duties
• Other duties as assigned

Qualifications

• Required: Bachelor's degree in a natural science (biology, vet science, chemistry, biochemistry, etc)
• Required: At least three (3) years' experience in a Quality Assurance related role
• Required: At least one (1) year on the bench in a veterinary or clinical laboratory
• Preferred: Experience in Non-conforming Event Management (investigations, root cause analysis and CAPAs), SOP/policy writing, quality metric development/reporting and internal auditing
• Preferred: Training in systems thinking and/or Just Culture
• Preferred: Certification as MLS/MT/MLS/CLS, ISO auditor and/or ASQ

Skills

• Proficient in Microsoft Office and internet
• Relationship building and cross functional collaboration
• Effective oral and written communication
• Indirect leadership and ability to influence change

Education

• Bachelor's degree in a natural science (biology, vet science, chemistry, biochemistry, etc)

Additional Requirements

• Ability to sit/stand/walk for long periods of time
• Occasional domestic travel required