Product Support Scientist
Bio-Techne
June 26, 2026
Remote friendly (Wallingford, CT)
United States
Operations
Position Summary
We are seeking a proactive, solutions-driven Product Support Scientist to advance the performance, reliability, and customer success of an automated microfluidic-based biomarker analysis platform.
Key Responsibilities
- Lead technical investigations into internal product issues using root-cause analysis to develop and implement corrective and preventive actions.
- Identify, recommend, and execute process improvements to enhance product robustness, manufacturing consistency, and customer experience.
- Serve as an assay and technology subject matter expert for complex customer escalations and to guide troubleshooting.
- Collaborate with Quality, Engineering, Assay Development, and Reagent Manufacturing to resolve technical challenges affecting product performance.
- Provide clear technical communication on issue status, risks, timelines, and resolutions.
- Contribute to internal knowledge bases, troubleshooting guides, and training materials.
- Use sound judgment in selecting methods/approaches when evaluating technical problems and recommending solutions.
- Manage multiple priorities while maintaining high-quality execution and documentation.
- Follow company policies and safety guidelines.
- Perform additional duties as assigned.
Job Qualifications
- PhD in Life Sciences with up to 5 years’ relevant experience, or Master’s degree in biological sciences with 8+ years’ relevant industry experience.
- Experience developing, optimizing, or troubleshooting immunoassays or related analytical methods.
- Strong understanding of immunoassay principles and sources of technical variability.
- Proven problem-solving skills with structured investigation methods.
- Experience collaborating with quality, manufacturing, engineering, or customer support teams.
- Clear communication with technical and non-technical stakeholders.
- Proficiency in life-sciences data analysis tools/practices.
- Ability to thrive in a fast-paced environment with shifting priorities.
Highly Desirable / Plus
- Background in cell biology, immunology, biochemistry, or surface chemistry.
- Experience with automated ELISA platforms or microfluidics.
- Programming (R, Python) or advanced statistics.
- Mentoring/leading technical teams or project management.
Benefits (as listed)
- Competitive insurance benefits starting on day one; 401k/ESPP; HSA/FSA/Dependent Care FSA; mentorship, training, tuition reimbursement, tuition support and development opportunities; employee resource groups; paid holidays/PTO/paid parental leave.
We are seeking a proactive, solutions-driven Product Support Scientist to advance the performance, reliability, and customer success of an automated microfluidic-based biomarker analysis platform.
Key Responsibilities
- Lead technical investigations into internal product issues using root-cause analysis to develop and implement corrective and preventive actions.
- Identify, recommend, and execute process improvements to enhance product robustness, manufacturing consistency, and customer experience.
- Serve as an assay and technology subject matter expert for complex customer escalations and to guide troubleshooting.
- Collaborate with Quality, Engineering, Assay Development, and Reagent Manufacturing to resolve technical challenges affecting product performance.
- Provide clear technical communication on issue status, risks, timelines, and resolutions.
- Contribute to internal knowledge bases, troubleshooting guides, and training materials.
- Use sound judgment in selecting methods/approaches when evaluating technical problems and recommending solutions.
- Manage multiple priorities while maintaining high-quality execution and documentation.
- Follow company policies and safety guidelines.
- Perform additional duties as assigned.
Job Qualifications
- PhD in Life Sciences with up to 5 years’ relevant experience, or Master’s degree in biological sciences with 8+ years’ relevant industry experience.
- Experience developing, optimizing, or troubleshooting immunoassays or related analytical methods.
- Strong understanding of immunoassay principles and sources of technical variability.
- Proven problem-solving skills with structured investigation methods.
- Experience collaborating with quality, manufacturing, engineering, or customer support teams.
- Clear communication with technical and non-technical stakeholders.
- Proficiency in life-sciences data analysis tools/practices.
- Ability to thrive in a fast-paced environment with shifting priorities.
Highly Desirable / Plus
- Background in cell biology, immunology, biochemistry, or surface chemistry.
- Experience with automated ELISA platforms or microfluidics.
- Programming (R, Python) or advanced statistics.
- Mentoring/leading technical teams or project management.
Benefits (as listed)
- Competitive insurance benefits starting on day one; 401k/ESPP; HSA/FSA/Dependent Care FSA; mentorship, training, tuition reimbursement, tuition support and development opportunities; employee resource groups; paid holidays/PTO/paid parental leave.