Principal Engineer, Salesforce

Principal Engineer, Salesforce (AbbVie OnePRM – Patient Services)

Responsibilities:
- Own OnePRM system architecture and engineering standards; ensure alignment with Salesforce architecture, best practices, security, validated systems expectations, and SLC governance.
- Lead technical strategy and multi-year roadmap for modernization, migration, consolidation, and future-state platform design.
- Evaluate emerging Salesforce capabilities/AI and lead POCs; translate pilots into scalable, production-ready solutions.
- Lead engineering PODs and blended teams (architecture, development, QA automation, DevOps, vendors) to deliver quality outcomes.
- Define/govern scalable data models, workflow automation, secure integration patterns, and resilient interfaces across Salesforce and connected platforms.
- Partner on complex release plans; manage dependencies, risks, and concurrent workstreams.
- Drive CI/CD/CT modernization and shift-left quality (automation, code analysis, testing rigor, compliance controls).
- Establish design review, code review, release readiness, and pre-deployment approval processes.
- Govern technical debt/refactoring to improve maintainability and scalability.
- Maintain standards for data quality, documentation, privacy, security, and compliance.
- Coach/develop architects and engineers; build succession capability.
- Oversee capacity, vendor performance, and budget utilization (~$2MM).

Qualifications:
- BS (8 yrs) / MS (7 yrs) / PhD (3 yrs) in application strategy, requirements, architecture, design, engineering, or related.
- Experience planning/architecting/building/integrating/operating Salesforce CRM solutions (Service Cloud, Experience/Health Cloud; life sciences preferred).
- Hands-on Salesforce capabilities: workflow automation, responsive UI, data architecture/modeling, data migration/quality, API engineering, integrations, platform configuration.
- Strong SDLC and enterprise app development knowledge.
- Leading large enterprise projects end-to-end (requirements → delivery); stakeholder influence.
- Enterprise architecture principles + Salesforce Well-Architected.
- Salesforce dev/config tools: Apex, Triggers, LWC, Flows, integrations.
- Integration architecture: REST/SOAP, middleware integrations, enterprise patterns.
- OO design principles/patterns; DevOps and CI/CD/CT practices.
- Data 360 and Agentforce/Agentic engineering (preferred).
- Excellent communication.

Preferred:
- Salesforce Admin/Platform App Builder/Platform Developer I + Application/System Architect (or pursuing).
- Additional Salesforce Consultant certifications (Sales/Service Cloud or relevant).
- Certifications in Data Architecture & Management and Integration Architecture.