Principal Analyst, CGT Process Automation & AI
Vertex Pharmaceuticals
June 27, 2026
Remote friendly (Boston, MA)
United States
Operations
Key Responsibilities
- Lead projects related to process improvements and AI implementations for the Commercial CGT DTE organization (User Onboarding/Activation; Change Management; ITSM/ServiceNow; SDLC; Agentic solutions)
- Hands-on delivery of agentic solutions
- Lead documentation, analysis, and management of ways of working across the Commercial CGT DTE organization
- Partner with stakeholders to understand current-state workflows, identify process gaps, and define future-state improvements
- Develop and maintain process documentation (process maps, SOPs, business rules, work instructions)
- Establish and promote standards for process documentation, version control, and process governance
- Assess opportunities for workflow redesign, standardization, and automation (focus on applying AI tools)
- Coordinate across business, technology, and operational teams to align on process changes and impacts
- Drive stakeholder engagement and change management to support adoption
- Monitor process effectiveness and recommend enhancements
Required Qualifications
- Bachelor’s degree (Business, Information Systems, Engineering, Life Sciences, Computer Science, or related)
- 5+ years in process documentation, process improvement, business analysis, project management, operations, or digital transformation
- Demonstrated ability to document complex processes into actionable materials
- Strong experience leading cross-functional initiatives across multiple stakeholders/workstreams
- Ability to assess current-state processes and recommend practical, scalable improvements
- Experience managing projects/workstreams through implementation and adoption
- Excellent written/verbal communication and documentation quality
- Strong organizational, analytical, and problem-solving skills
- Ability to influence stakeholders and manage change in a matrixed environment
Technical Skills Required
- Process documentation, workflow analysis, and business process management
- Experience building agentic AI solutions (Salesforce Agentforce knowledge is a plus)
- Create/maintain process maps, SOPs, work instructions, business requirements, governance documentation, and training/communication materials
- Proficiency with Microsoft Word/Excel/PowerPoint/Visio/Teams/SharePoint
- Use process mapping/workflow tools and PM tools (Jira, Smartsheet, Asana, or Microsoft Project)
Preferred Skills
- Pharmaceutical/biotech/healthcare/life sciences experience; commercial operations and/or CGT familiarity
- Operational excellence/business transformation/process governance experience
- Exposure to automation or AI-enabled process improvement tools; change management and stakeholder adoption strategy knowledge
- Power BI or similar visualization/reporting experience
- Salesforce Agentforce is a plus
- Lead projects related to process improvements and AI implementations for the Commercial CGT DTE organization (User Onboarding/Activation; Change Management; ITSM/ServiceNow; SDLC; Agentic solutions)
- Hands-on delivery of agentic solutions
- Lead documentation, analysis, and management of ways of working across the Commercial CGT DTE organization
- Partner with stakeholders to understand current-state workflows, identify process gaps, and define future-state improvements
- Develop and maintain process documentation (process maps, SOPs, business rules, work instructions)
- Establish and promote standards for process documentation, version control, and process governance
- Assess opportunities for workflow redesign, standardization, and automation (focus on applying AI tools)
- Coordinate across business, technology, and operational teams to align on process changes and impacts
- Drive stakeholder engagement and change management to support adoption
- Monitor process effectiveness and recommend enhancements
Required Qualifications
- Bachelor’s degree (Business, Information Systems, Engineering, Life Sciences, Computer Science, or related)
- 5+ years in process documentation, process improvement, business analysis, project management, operations, or digital transformation
- Demonstrated ability to document complex processes into actionable materials
- Strong experience leading cross-functional initiatives across multiple stakeholders/workstreams
- Ability to assess current-state processes and recommend practical, scalable improvements
- Experience managing projects/workstreams through implementation and adoption
- Excellent written/verbal communication and documentation quality
- Strong organizational, analytical, and problem-solving skills
- Ability to influence stakeholders and manage change in a matrixed environment
Technical Skills Required
- Process documentation, workflow analysis, and business process management
- Experience building agentic AI solutions (Salesforce Agentforce knowledge is a plus)
- Create/maintain process maps, SOPs, work instructions, business requirements, governance documentation, and training/communication materials
- Proficiency with Microsoft Word/Excel/PowerPoint/Visio/Teams/SharePoint
- Use process mapping/workflow tools and PM tools (Jira, Smartsheet, Asana, or Microsoft Project)
Preferred Skills
- Pharmaceutical/biotech/healthcare/life sciences experience; commercial operations and/or CGT familiarity
- Operational excellence/business transformation/process governance experience
- Exposure to automation or AI-enabled process improvement tools; change management and stakeholder adoption strategy knowledge
- Power BI or similar visualization/reporting experience
- Salesforce Agentforce is a plus