Peri-Operative Clinical Educator (POCE)
Responsibilities
- Establish and maintain professional relationships with opinion leaders and hospitals/ASCs (surgeons, anesthesiologists, pharmacy, other critical medical staff).
- Identify decision-makers and key contacts to develop buy-in and support for the acute care portfolio.
- Conduct on-site product training and education for clinical staff.
- Support internal stakeholders with continued clinical education (e.g., new hire training).
- Support case observations and provide real-time guidance during procedures.
- Identify additional on-label surgical opportunities; engage internal partners as needed.
- Assist with infrastructure development (OR Pyxis stocking, patient tracking, surgeon preference cards).
- Provide feedback to internal partners on learnings, expansion opportunities, and required OR support levels.
- Deliver compliant, current, effective on-label messaging and accurate presentations; customize interactions.
- Provide clear instructions on safe and efficacious use of Acute Care products in and out of the peri-operative setting (including in-services).
- Work with peri-operative staff to ensure products are used as approved by the hospital/institution.
- Complete required training on new data/materials; attend regional and national meetings as required.
- Maintain working knowledge of Acute Care products, disease states, and competitor products.
- Complete administrative tasks (e.g., customer records) in accordance with corporate policies.
Requirements
- High school diploma or equivalent.
- Minimum 1 year peri-op experience.
- Clinical experience as RN, scrub tech, or PA.
- Credentialing requirements (e.g., vaccinations/background checks); fully credentialed preferred (Heron pays credentialing expenses).
- Minimum 1 year building/maintaining relationships with pharmacists and surgeons across multiple specialties; orthopedic/general surgery and pain management preferred.
- Demonstrated experience working in the peri-operative environment alongside physicians and staff.
- Understanding of EMR, preference cards, order sets, and CPOE systems.
- Ability to communicate product information to surgeons and OR staff and address questions compliantly.
- Team-oriented; ability to partner closely.
- Excellent communication/interpersonal skills; self-motivated, organized, strong problem-solving.
- Travel by car/plane to multiple locations (hospitals/ASCs), including overnight travel; available up to 50–75% (may include early mornings, evenings, weekends).