Patient Support Specialist, Phoenix

Role Summary

Patient Support Specialist (remote, Phoenix metro area) is part of the Patient Support Program, focusing on intake of enrollment forms and supporting daily administrative activities, inbound calls, and collaboration with Patient Services partners.

Responsibilities

• Complete intake process and data entry for all documents received into the Patient Support Program
• Follow all requirements associated with compliance to guidelines and relevant regulations, including HIPAA and patient privacy
• Triage documentation to appropriate parties based on defined requirements
• Responsible for detailed and thorough documentation of information in the Patient Engagement Platform
• Report any adverse events within 24 hours of awareness to appropriate departments within Insmed
• Participate in regularly scheduled team meetings; and team events

Qualifications

• Required: Bachelor's degree or equivalent experience; 2+ years in patient data entry in the health-care field OR equivalent
• Preferred: Ability to run high volume data entry function
• Preferred: Must be comfortable working in a remote environment and proficient in operating multiple technology applications simultaneously
• Preferred: Attention to detail and process-oriented
• Preferred: Shown success in a fast-paced environment
• Preferred: Self-motivated with a sense of urgency
• Preferred: Patient focused: dedication to putting patients first in everything you do
• Preferred: Excellent written and oral communication skills
• Preferred: Ability to multi-task and ensure seamless experience amongst a variety of collaborators
• Preferred: Ability to interact in a dynamic and culturally diverse workplace

Education

• Bachelor‚Äôs degree or equivalent experience