Patient Support Manager - Southeast

Essential Duties & Responsibilities
- Direct access support between consented patients and relevant stakeholders (Pharmacy, MDO, support organizations).
- Oversee quality-control efforts for Pharmacy interfaces with payers for consented patients.
- Direct and coordinate onboarding of new consented patients.
- Manage patient status changes within Patient Services CRM and follow up with internal stakeholders and pharmacy.
- Enforce Patient Support Program business rules to administer program access.
- Manage and communicate reimbursement-related information to consented patients and MDOs.
- Control information flow and manage communication touchpoints with consented patients.
- Support adherence efforts.
- Collaborate with Market Access to execute regional reimbursement patient educational events.
- Create and manage a comprehensive product access and patient support plan; lead cross-functional execution.
- Lead weekly cross-functional meetings to ensure alignment across patient product access and ongoing support.
- Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations.
- Develop and facilitate training programs for contracted partners or vendors.
- Collaborate with Marketing and other internal commercial functions to report key insights and findings compliantly.
- Adhere to corporate compliance policies/procedures, including receipt and handling of PHI obtained through pharmacies, MDOs, and interactions with patients.
- Maintain high customer focus.
- Represent the company at local/regional/national conferences; overnight travel as needed.
- Demonstrate compliance and integrity; other duties as assigned.

Experience & Qualifications
- Bachelor’s degree preferred, or equivalent education/experience.
- 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma (preferred).
- Bilingual in Spanish and English.
- Must live in FL or PR.
- Relevant experience in pharmaceutical patient access services.
- Relevant experience in oncology, rare disease, or specialty product markets (required).
- Relevant experience with new product launches (strongly preferred).
- Demonstrated ability to operate in a fast-paced, high-growth environment.
- Creative, self-directed; able to develop a plan, gain alignment, and execute.
- Highly collaborative and able to work across functions; comfort leading commercial recommendations.
- Excellent written and verbal communication skills.
- Ability to build and maintain strong customer and partner relationships.