Patient Support & Engagement Analytics Associate Director
Vertex Pharmaceuticals
5 hours ago
Remote friendly (Boston, MA)
United States
$157,800 - $236,600 USD yearly
Patient Advocacy
Associate Director, Patient Support & Engagement Analytics
Key Duties and Responsibilities
- Develop and execute the analytics strategy and approach, aligned with business objectives.
- Create KPIs, dashboards, and reporting frameworks to monitor care manager performance, program effectiveness, and patient experience.
- Use advanced statistical techniques, machine learning models, and visualization tools (Tableau, Power BI) to inform strategic decisions.
- Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that improve patient readiness, streamline onboarding, and deliver a positive treatment experience.
- Present findings to program/brand leadership and influence data-driven decision-making.
- Pilot new analytical methodologies and visualization tools to enhance insights delivery and operational excellence.
- Ensure compliance with HIPAA, data privacy regulations, and data governance standards.
- Partner with Data Engineering to define and optimize data infrastructure (data warehouse, data lake) for scalable analytics solutions.
- Manage external vendors and oversee data quality assurance for patient support analytics.
Knowledge and Skills
- Ability to identify key trends, synthesize complex data, and translate findings into actionable recommendations.
- Proficiency in Excel, SQL, and Power BI; Python and Snowflake are a strong plus.
- Strong data storytelling; ability to communicate insights for cross-functional decision-making.
- Proven collaboration with internal teams and external partners.
- Exceptional written/verbal communication; can present clearly to cross-functional teams and mid-level leadership.
- Comfortable with ambiguity in a fast-paced environment.
- Domain expertise in cell and gene therapy or experience supporting hemoglobinopathies is a strong plus.
Education and Experience
- Bachelor’s degree in a quantitative discipline (e.g., Data Science, Statistics, Economics, Healthcare Analytics, or related field).
- Typically requires 8+ years of experience in pharma/biotech analytics (patient support, commercial analytics, forecasting, or commercial operations).
- Strong experience with data infrastructure, BI tools, and cross-functional analytics projects.
Application/Compensation Instructions
- Annual bonus and annual equity awards (role-eligible).
- Annual base salary pay range: $157,800 - $236,600.
Key Duties and Responsibilities
- Develop and execute the analytics strategy and approach, aligned with business objectives.
- Create KPIs, dashboards, and reporting frameworks to monitor care manager performance, program effectiveness, and patient experience.
- Use advanced statistical techniques, machine learning models, and visualization tools (Tableau, Power BI) to inform strategic decisions.
- Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that improve patient readiness, streamline onboarding, and deliver a positive treatment experience.
- Present findings to program/brand leadership and influence data-driven decision-making.
- Pilot new analytical methodologies and visualization tools to enhance insights delivery and operational excellence.
- Ensure compliance with HIPAA, data privacy regulations, and data governance standards.
- Partner with Data Engineering to define and optimize data infrastructure (data warehouse, data lake) for scalable analytics solutions.
- Manage external vendors and oversee data quality assurance for patient support analytics.
Knowledge and Skills
- Ability to identify key trends, synthesize complex data, and translate findings into actionable recommendations.
- Proficiency in Excel, SQL, and Power BI; Python and Snowflake are a strong plus.
- Strong data storytelling; ability to communicate insights for cross-functional decision-making.
- Proven collaboration with internal teams and external partners.
- Exceptional written/verbal communication; can present clearly to cross-functional teams and mid-level leadership.
- Comfortable with ambiguity in a fast-paced environment.
- Domain expertise in cell and gene therapy or experience supporting hemoglobinopathies is a strong plus.
Education and Experience
- Bachelor’s degree in a quantitative discipline (e.g., Data Science, Statistics, Economics, Healthcare Analytics, or related field).
- Typically requires 8+ years of experience in pharma/biotech analytics (patient support, commercial analytics, forecasting, or commercial operations).
- Strong experience with data infrastructure, BI tools, and cross-functional analytics projects.
Application/Compensation Instructions
- Annual bonus and annual equity awards (role-eligible).
- Annual base salary pay range: $157,800 - $236,600.