Patient Navigator Team Lead, Oncology

Role Summary

Patient Navigator Team Lead, Oncology – a leadership role overseeing a geographically aligned team of Patient Navigators to support onboarding, access, and ongoing phases of the patient journey for GSK products. Focus on coaching, data-driven performance, and compliance with policies and BRDs, working cross-functionally with Market Access and related teams.

Responsibilities

• Leading a regionally aligned team of Patient Navigators to deliver a best-in-class patient experience.
• Oversee high-touch patient support services with strong compliance to program BRDs and policies.
• Utilize data to drive efficiency across the patient journey.
• Foster relationships with field leadership to enable collaboration with field teams.
• Support creation and implementation of patient-centric strategies and tactics.
• Quality manage the team to ensure high-level support for stakeholders.
• Develop and maintain program materials (SOPs, work instructions, business rules) with leadership.
• Facilitate and document recurring team meetings with strong organizational skills.
• Report activities, performance, risks, and updates to leadership.
• Identify risks and opportunities and support driving solutions and best practices.
• Escalate appropriately to Operations Director or Senior leadership when needed.
• Support the creation and implementation of Patient Services internal controls and processes.

Qualifications

• Required: Bachelor‚Äôs degree
• Required: 3+ years‚Äô experience in market access, patient support, copay/reimbursement, and vendor management/team leadership
• Required: 2+ years of experience in Salesforce Health Cloud for managing patient support programs and case management
• Preferred: Advanced degree
• Preferred: Experience with oncology product PSPs, REMS navigation, and buy-and-bill/infused product experience
• Preferred: Prior Authorization Certification or Case Management Certification; healthcare degree
• Preferred: Field access/reimbursement experience, national access experience
• Preferred: Experience launching and operationalizing PSPs
• Preferred: Strong leadership, regulatory compliance understanding, and data privacy knowledge
• Preferred: Strong written and verbal communication and ability to present to leadership
• Preferred: Ability to prioritize, coordinate multiple tasks, and work independently

Skills

• Leadership and people management
• Data-driven decision making
• Cross-functional collaboration
• Process development and documentation
• Problem-solving and continuous improvement
• Effective communication and stakeholder engagement
• Project and time management

Education

• Bachelor‚Äôs degree (required)