Patient Navigator Team Lead, Oncology

Role Summary

Patient Navigator Team Lead, Oncology. Lead a regionally aligned team of Patient Navigators to ensure an exceptional patient experience, with compliance to policies and BRDs, and cross-functional collaboration across Market Access, Access and Reimbursement Field Teams, training/quality, and other stakeholders. Primary location in Durham, NC with remote options across the US; program hours 8am-8pm EST.

Responsibilities

• Leading a regionally aligned team of Patient Navigators to support a best-in-class patient experience.
• Oversee high-touch patient support services while ensuring compliance with program BRDs and policies.
• Utilize data to drive efficiency across the patient journey.
• Foster relationships with field leadership for effective collaboration with field teams.
• Support creation and implementation of new patient-centric strategies and tactics.
• Quality-manage the team to ensure high-level support for all stakeholders.
• Develop and maintain program materials (SOPs, work instructions, business rules) with leadership.
• Facilitate and document recurring team meetings with strong organizational skills.
• Report activities, performance, risks, and other updates to leadership.
• Identify risks and opportunities; support driving solutions and best practices.
• Escalate appropriately to Operations Director or Senior leadership as needed.
• Support creation and implementation of Patient Services internal controls and processes.

Qualifications

• Required: Bachelor‚Äôs degree.
• Required: 3+ years‚Äô experience in market access, patient support, copay, reimbursement, and vendor management/team leadership.
• Required: 2+ years of experience in Salesforce Health Cloud for managing patient support programs and case management.
• Preferred: Advanced degree; experience with oncology PSPs, REMS, and infusion product programs; prior authorization certification or case management certification; field access/reimbursement experience; national access experience; experience launching PSPs; strong leadership and regulatory compliance knowledge; excellent communication; ability to manage multiple tasks independently.

Skills

• Leadership and team development
• Data-driven decision making
• Stakeholder and cross-functional collaboration
• Process improvement and project management
• Regulatory and privacy compliance
• Effective written and verbal communication

Education

• Bachelor‚Äôs degree (required)
• Advanced degree (preferred)