Patient Liaison Associate (Hybrid)
Caris Life Sciences
August 08, 2026
On-site
Irving, TX
Patient Advocacy
Position Summary
- Patient Liaison Associates resolve issues, direct patient inquiries/complaints, facilitate satisfactory resolutions, and follow up to ensure issues are resolved for specific accounts.
Job Responsibilities
- Adheres to company policies and procedures.
- Return incoming patient calls and inquiries.
- Provide service when communicating estimated costs by phone and email.
- Make outgoing courtesy calls to inform patients of potential patient responsibility.
- Resolve questions directly when possible.
- Explain account situation accurately in simple language.
- Work assigned tasks, edits, queues, and correspondence in a timely manner.
- Note recurring questions/problems that may be resolved via policy/procedure changes.
- Identify and communicate complaint patterns to the management team.
- Maintain positive attitude and provide personal service.
- Meet productivity/performance standards.
- Maintain patient confidentiality and comply with HIPAA regulations.
Required Qualifications
- High school Diploma or GED equivalent.
- 1–3 years of Medical Billing or Patient Billing experience.
- Proficient in MS Office (Word, Excel, Outlook).
- Knowledge of medical billing procedures, Explanation of Benefits (EOBs), insurance payment processing, and revenue cycle management.
- Highly organized; strong attention to detail.
- Strong time management and organization.
- Communication skills; patience and empathy.
- Ability to work with minimal guidance; proactive self-starter.
- Flexibility to handle frequent changes.
- Professional communication with patients and facilities.
- Exceptional customer service and phone etiquette.
- Ability to multi-task effectively.
- Basic knowledge of CPT and ICD-10.
- Knowledge of insurance processing, guidelines, and payer laws.
Preferred Qualifications
- Associate’s degree in accounting/finance/healthcare administration (or related) or equivalent experience.
- Customer support/patient advocacy experience.
- Bilingual Spanish (preferred).
Other
- Willingness to work shift work, overtime, and occasional weekends/evenings/holidays.
- Complete pre-employment process (criminal background check, drug screening, credit check for certain positions, and reference verification).
- Patient Liaison Associates resolve issues, direct patient inquiries/complaints, facilitate satisfactory resolutions, and follow up to ensure issues are resolved for specific accounts.
Job Responsibilities
- Adheres to company policies and procedures.
- Return incoming patient calls and inquiries.
- Provide service when communicating estimated costs by phone and email.
- Make outgoing courtesy calls to inform patients of potential patient responsibility.
- Resolve questions directly when possible.
- Explain account situation accurately in simple language.
- Work assigned tasks, edits, queues, and correspondence in a timely manner.
- Note recurring questions/problems that may be resolved via policy/procedure changes.
- Identify and communicate complaint patterns to the management team.
- Maintain positive attitude and provide personal service.
- Meet productivity/performance standards.
- Maintain patient confidentiality and comply with HIPAA regulations.
Required Qualifications
- High school Diploma or GED equivalent.
- 1–3 years of Medical Billing or Patient Billing experience.
- Proficient in MS Office (Word, Excel, Outlook).
- Knowledge of medical billing procedures, Explanation of Benefits (EOBs), insurance payment processing, and revenue cycle management.
- Highly organized; strong attention to detail.
- Strong time management and organization.
- Communication skills; patience and empathy.
- Ability to work with minimal guidance; proactive self-starter.
- Flexibility to handle frequent changes.
- Professional communication with patients and facilities.
- Exceptional customer service and phone etiquette.
- Ability to multi-task effectively.
- Basic knowledge of CPT and ICD-10.
- Knowledge of insurance processing, guidelines, and payer laws.
Preferred Qualifications
- Associate’s degree in accounting/finance/healthcare administration (or related) or equivalent experience.
- Customer support/patient advocacy experience.
- Bilingual Spanish (preferred).
Other
- Willingness to work shift work, overtime, and occasional weekends/evenings/holidays.
- Complete pre-employment process (criminal background check, drug screening, credit check for certain positions, and reference verification).