Patient Educator
Ascendis Pharma
August 07, 2026
Remote friendly (Martinsburg, WV)
United States
Patient Advocacy
Key Responsibilities
- Serve as primary point of contact for patients and caregivers for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized disease state and product education using approved resources.
- Educate patients on insurance coverage and process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Maintain long-term patient/care team relationships through tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight; some weekend travel); may include visiting patient homes.
Qualifications
- Bachelor’s degree and 5+ years in a direct patient support role; ability to explain disease/product/access and reimbursement concepts at consumer level.
- Preferred: clinical/allied health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; patient/caregiver education for injectable administration.
- Experience with reimbursement obstacles; familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
- Excellent interpersonal, written, and verbal communication.
Benefits (if applicable)
- 401(k) with company match; medical/dental/vision; Life/AD&D; short/long-term disability; Pet and Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; Accident/Critical Illness/Hospital Indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000 (varies by factors); may include car/car allowance and commissions/bonus eligibility.
Application instructions
- None provided.
- Serve as primary point of contact for patients and caregivers for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized disease state and product education using approved resources.
- Educate patients on insurance coverage and process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Maintain long-term patient/care team relationships through tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight; some weekend travel); may include visiting patient homes.
Qualifications
- Bachelor’s degree and 5+ years in a direct patient support role; ability to explain disease/product/access and reimbursement concepts at consumer level.
- Preferred: clinical/allied health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; patient/caregiver education for injectable administration.
- Experience with reimbursement obstacles; familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
- Excellent interpersonal, written, and verbal communication.
Benefits (if applicable)
- 401(k) with company match; medical/dental/vision; Life/AD&D; short/long-term disability; Pet and Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; Accident/Critical Illness/Hospital Indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000 (varies by factors); may include car/car allowance and commissions/bonus eligibility.
Application instructions
- None provided.