Patient Educator
Ascendis Pharma
August 21, 2026
On-site
Amarillo, TX
Patient Advocacy
The Patient Access Liaison (PAL) (field-based) provides education and reimbursement support to adult and pediatric patients and caregivers, guiding them through insurance, coverage, and reimbursement, and delivering disease state, product, and medication administration education.
Key Responsibilities:
- Serve as primary point of contact for patients/caregivers for education on disease state, Ascendis products, and access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and develop an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the therapy access process.
- Conduct medication administration education as required once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight travel and some weekend travel.
Qualifications:
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: rare/orphan product launch experience; experience educating on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously and communicate with cross-functional partners; adapt to evolving needs.
- Professional, proactive; excellent interpersonal and written/verbal communication.
Benefits:
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation:
- Annual base salary: $185,000–$190,000.
Key Responsibilities:
- Serve as primary point of contact for patients/caregivers for education on disease state, Ascendis products, and access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and develop an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the therapy access process.
- Conduct medication administration education as required once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight travel and some weekend travel.
Qualifications:
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: rare/orphan product launch experience; experience educating on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously and communicate with cross-functional partners; adapt to evolving needs.
- Professional, proactive; excellent interpersonal and written/verbal communication.
Benefits:
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation:
- Annual base salary: $185,000–$190,000.