Patient Educator
Ascendis Pharma
August 24, 2026
Remote friendly (Parkersburg, WV)
United States
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role dedicated to providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the therapy access process.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships by creating a communication plan tailored to patients and care teams.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety, Pharmacovigilance (PV), Complaint Management Quality Systems, and Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight); some weekend travel.
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating patients/caregivers on injectable administration; patient education and reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously and communicate with cross-functional partners; respond quickly to evolving needs; strong interpersonal and written/verbal communication.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending accounts; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the therapy access process.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships by creating a communication plan tailored to patients and care teams.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety, Pharmacovigilance (PV), Complaint Management Quality Systems, and Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight); some weekend travel.
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating patients/caregivers on injectable administration; patient education and reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously and communicate with cross-functional partners; respond quickly to evolving needs; strong interpersonal and written/verbal communication.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending accounts; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.