Patient Educator
Ascendis Pharma
August 07, 2026
Remote friendly (Morgantown, WV)
United States
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Responsibilities:
- Primary point of contact for patients/caregivers for disease state, Ascendis products, and therapy access/administration questions.
- Build and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance (PV) and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight, patient home visits, and some weekend travel).
Qualifications:
- Bachelor’s degree and at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating patients/caregivers on injectable administration; reimbursement education.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance.
- Ability to work autonomously, communicate effectively cross-functionally, adapt quickly, and demonstrate strong interpersonal skills.
Benefits:
- 401(k) with company match; Medical/Dental/Vision; Life & AD&D; short/long-term disability; Pet & Legal Insurance; Employee Assistance Program; Professional Development; HSA; Flexible Spending Accounts; incentive compensation; Accident/Critical Illness/Hospital Indemnity; Mental Health resources; paid parental leave.
Responsibilities:
- Primary point of contact for patients/caregivers for disease state, Ascendis products, and therapy access/administration questions.
- Build and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance (PV) and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight, patient home visits, and some weekend travel).
Qualifications:
- Bachelor’s degree and at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating patients/caregivers on injectable administration; reimbursement education.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance.
- Ability to work autonomously, communicate effectively cross-functionally, adapt quickly, and demonstrate strong interpersonal skills.
Benefits:
- 401(k) with company match; Medical/Dental/Vision; Life & AD&D; short/long-term disability; Pet & Legal Insurance; Employee Assistance Program; Professional Development; HSA; Flexible Spending Accounts; incentive compensation; Accident/Critical Illness/Hospital Indemnity; Mental Health resources; paid parental leave.