Patient Educator
Ascendis Pharma
August 24, 2026
On-site
Harrisonburg, VA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Responsibilities
- Primary point of contact for education on disease state, company products, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create action plans using approved resources.
- Provide individualized education on disease state and product.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease/product/access and reimbursement concepts at consumer level.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; injectable administration education; reimbursement obstacle experience.
- Familiarity with HIPAA, FDA requirements, and OIG compliance.
- Excellent interpersonal and written/verbal communication; autonomy; ability to adapt.
Benefits
- 401(k) match; medical/dental/vision; life/AD&D; short/long-term disability; HSA/Flexible Spending; various incentives.
Annual base salary: $185,000–$190,000 (may vary).
Responsibilities
- Primary point of contact for education on disease state, company products, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create action plans using approved resources.
- Provide individualized education on disease state and product.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease/product/access and reimbursement concepts at consumer level.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; injectable administration education; reimbursement obstacle experience.
- Familiarity with HIPAA, FDA requirements, and OIG compliance.
- Excellent interpersonal and written/verbal communication; autonomy; ability to adapt.
Benefits
- 401(k) match; medical/dental/vision; life/AD&D; short/long-term disability; HSA/Flexible Spending; various incentives.
Annual base salary: $185,000–$190,000 (may vary).