Patient Educator
Ascendis Pharma
August 24, 2026
Remote friendly (Huntington, WV)
United States
Patient Advocacy
Patient Access Liaison (PAL)
Key Responsibilities
- Primary point of contact for patients/caregivers: disease state education, Ascendis products, and therapy access/administration questions.
- Build and maintain relationships with patients/caregivers via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the therapy access process.
- Provide medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams and partner with Patient Advocacy (including symposia).
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekend travel), including visits to patient homes.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state/product and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics/endocrinology/neurology/ENT/orthopedics or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; educating on injectable product administration; patient education and working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously and communicate effectively with cross-functional partners.
- Strong interpersonal, written, and verbal communication.
Benefits
- 401(k) with company match; medical/dental/vision; life/AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Base salary: $185,000–$190,000.
Key Responsibilities
- Primary point of contact for patients/caregivers: disease state education, Ascendis products, and therapy access/administration questions.
- Build and maintain relationships with patients/caregivers via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the therapy access process.
- Provide medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams and partner with Patient Advocacy (including symposia).
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekend travel), including visits to patient homes.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state/product and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics/endocrinology/neurology/ENT/orthopedics or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; educating on injectable product administration; patient education and working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously and communicate effectively with cross-functional partners.
- Strong interpersonal, written, and verbal communication.
Benefits
- 401(k) with company match; medical/dental/vision; life/AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Base salary: $185,000–$190,000.