Patient Educator
Ascendis Pharma
August 24, 2026
Remote friendly (Charleston, WV)
United States
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Primary contact for patient/caregiver education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs to create action plans using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and obtaining therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend symposia.
- Partner with Patient Safety, Pharmacovigilance (PV), and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekends), including visits to patient homes.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease/product and access/reimbursement at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics and/or endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; rare/orphan disease product launch experience; educating on injectable administration; working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong written/verbal communication; proactive; can work autonomously and adapt quickly.
Benefits
- 401(k) w/ company match; medical/dental/vision; life/AD&D; short- and long-term disability; pet and legal insurance; EAP; discounts; professional development; HSA/Flexible Spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Annual base salary: $185,000–$190,000. (Some roles may include car/allowance and commissions/bonus.)
Key Responsibilities
- Primary contact for patient/caregiver education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs to create action plans using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and obtaining therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend symposia.
- Partner with Patient Safety, Pharmacovigilance (PV), and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekends), including visits to patient homes.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease/product and access/reimbursement at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics and/or endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; rare/orphan disease product launch experience; educating on injectable administration; working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong written/verbal communication; proactive; can work autonomously and adapt quickly.
Benefits
- 401(k) w/ company match; medical/dental/vision; life/AD&D; short- and long-term disability; pet and legal insurance; EAP; discounts; professional development; HSA/Flexible Spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Annual base salary: $185,000–$190,000. (Some roles may include car/allowance and commissions/bonus.)