Patient Educator
Ascendis Pharma
August 24, 2026
Remote friendly (Roanoke, VA)
United States
Patient Advocacy
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
- Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and their care team using a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight), including weekend travel.
Qualifications
- Bachelor’s degree and at least 5 years of experience in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at the consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating patients/caregivers to administer injectable products; working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously and communicate with cross-functional partners; adapt quickly to patient needs; excellent interpersonal, written, and verbal communication.
Benefits (as listed)
- 401(k) with company match; Medical/Dental/Vision; Life and AD&D; short- and long-term disability; Pet and Legal insurance; EAP; Employee discounts; Professional development; HSA; Flexible Spending Accounts; incentive compensation; Accident/Critical Illness/Hospital indemnity; Mental health resources; paid parental leave.
Compensation
- Annual base salary: $185,000–$190,000 (varies by factors).
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
- Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and their care team using a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight), including weekend travel.
Qualifications
- Bachelor’s degree and at least 5 years of experience in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at the consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating patients/caregivers to administer injectable products; working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously and communicate with cross-functional partners; adapt quickly to patient needs; excellent interpersonal, written, and verbal communication.
Benefits (as listed)
- 401(k) with company match; Medical/Dental/Vision; Life and AD&D; short- and long-term disability; Pet and Legal insurance; EAP; Employee discounts; Professional development; HSA; Flexible Spending Accounts; incentive compensation; Accident/Critical Illness/Hospital indemnity; Mental health resources; paid parental leave.
Compensation
- Annual base salary: $185,000–$190,000 (varies by factors).