Patient Educator
Ascendis Pharma
August 07, 2026
Remote friendly (Lynchburg, VA)
United States
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Primary contact for patients/caregivers for education on disease state, Ascendis products, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual needs and create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized education on disease state and product; educate on insurance coverage and obtaining therapy.
- Conduct medication administration education after coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekends).
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease/product and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: product launch experience for orphan/rare diseases; educating patients/caregivers on injectable administration; patient education and working through reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Autonomy, strong interpersonal/written/verbal communication; proactive and adaptable.
Benefits (as listed)
- 401(k) with company match; medical/dental/vision; life/AD&D; short- and long-term disability; HSA; flexible spending; employee assistance; professional development; incentive compensation; pet and legal insurance; paid leave for new parents; mental health resources.
Compensation
- Annual base salary: $185,000–$190,000.
Key Responsibilities
- Primary contact for patients/caregivers for education on disease state, Ascendis products, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual needs and create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized education on disease state and product; educate on insurance coverage and obtaining therapy.
- Conduct medication administration education after coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekends).
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease/product and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: product launch experience for orphan/rare diseases; educating patients/caregivers on injectable administration; patient education and working through reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Autonomy, strong interpersonal/written/verbal communication; proactive and adaptable.
Benefits (as listed)
- 401(k) with company match; medical/dental/vision; life/AD&D; short- and long-term disability; HSA; flexible spending; employee assistance; professional development; incentive compensation; pet and legal insurance; paid leave for new parents; mental health resources.
Compensation
- Annual base salary: $185,000–$190,000.