Patient Educator
Ascendis Pharma
August 24, 2026
Remote friendly (Beckley, WV)
United States
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as the primary point of contact for patients/caregivers for education on disease state, company products, and therapy access/administration questions.
- Develop and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources.
- Manage long-term relationships by developing a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety, Pharmacovigilance (PV), and Complaint Management/Compliance colleagues to report adverse events (AEs) and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight travel; some weekend travel.
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts to a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; injectable administration education; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Autonomy and ability to communicate effectively with cross-functional partners; professional communication skills.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short-/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Base salary: $185,000–$190,000 (plus potential car allowance/commission/bonus where applicable).
Key Responsibilities
- Serve as the primary point of contact for patients/caregivers for education on disease state, company products, and therapy access/administration questions.
- Develop and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources.
- Manage long-term relationships by developing a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety, Pharmacovigilance (PV), and Complaint Management/Compliance colleagues to report adverse events (AEs) and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight travel; some weekend travel.
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts to a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; injectable administration education; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Autonomy and ability to communicate effectively with cross-functional partners; professional communication skills.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short-/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Base salary: $185,000–$190,000 (plus potential car allowance/commission/bonus where applicable).