Patient Access Specialist

Role: Patient Access Specialist in Call Center Operations, focusing on medication access and reimbursement support for cancer therapies. Responsibilities: serve as the primary contact for prescribers, patients, and caregivers, navigating insurance coverage, prior authorizations, appeals, and financial assistance programs; provide case management including assessing patient needs, facilitating communication, and coordinating services across care teams; collaborate with internal and external stakeholders; monitor and improve service quality and performance. Requirements: Bachelor's degree (Master's preferred); 1+ years in patient services or healthcare; knowledge of oncology product reimbursement (Medicare, Medicaid, commercial insurance); experience with insurance processes, case management, and CRM systems (e.g., Salesforce); strong empathetic communication, critical thinking, and multitasking skills. Preferred: bilingual in Spanish; experience with private and government payers; ability to work in a fast-paced environment. High-Value: oncology (IV and oral therapies), reimbursement, prior authorization, healthcare industry knowledge, patient-centric case management. Work setup: hybrid at Berkeley Heights, NJ, with 20-40% remote flexibility; shift 11 am–8 pm EST.