Patient Access Manager - Raleigh

Role Summary

Patient Access Manager (PAM) at Acadia, a field-based role supporting healthcare providers in navigating access and reimbursement for therapies. Acts as a liaison among healthcare providers, specialty pharmacies, payers, patients, hub services, and internal teams to remove barriers to care across the geographic territory. This is a non-promotional role with frequent travel required to support stakeholder needs.

Responsibilities

• Proactively educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to ACADIA products via in-person and virtual interactions.
• Serve as subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution to support the patient’s access journey.
• Build and maintain access-related relationships with HCP accounts and their office staff.
• Demonstrate deep market knowledge to navigate the patient access process and support coverage and reimbursement requirements.
• Conduct in-services with HCPs on coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services.
• Escalate local payer issues to National Account Managers and PAM Leads.
• Collaborate cross-functionally to simplify complex issues and improve customer experience regarding coverage status, prior authorization, and appeals.
• Demonstrate deep knowledge of ACADIA customer support programs and serve as the territory expert.
• Provide pre-referral education to prevent coverage barriers and post-referral support to address education needs and monitor referral status.
• Support continuity of patient access by educating offices on reauthorization requirements and managing payer transitions.
• Guide offices through prior authorizations, appeals, and financial support options to facilitate reimbursement and affordability.
• Build relationships with pharmacy staff and share key insights.
• Provide expertise on regional and national payer plans to team members and PAM Leads.
• Support development of national initiatives to improve access and reimbursement strategies across brands.
• Champion appropriate utilization of patient support services and ensure regulatory compliance.

Qualifications

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy; deep expertise in access and reimbursement strategies.
• Medicare expertise strongly preferred with understanding of field environment in healthcare.
• Equivalent combination of education and experience considered.

Skills

• Track record of increased responsibilities.
• Strong cross-functional collaboration skills.
• Ability to influence without formal authority.
• Experience with provider offices or pharmaceutical support programs preferred.
• Patient-centric mindset with high emotional intelligence and empathy.
• Excellent interpersonal, written, and verbal communication and presentation skills.
• Strong organizational and time management skills; HIPAA knowledge.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to manage expenses within budgets; adaptable to change; team-oriented.
• Ability to travel up to 60%.

Education

• Bachelor’s degree; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) a plus.

Additional Requirements

• Physical ability to perform standard office tasks; lifts up to 20 pounds occasionally.