Patient Access Manager - Orlando, Florida
Acadia Pharmaceuticals
August 22, 2026
Remote friendly (North Sarasota, FL)
United States
Patient Advocacy
Position Summary:
Patient Access Manager (PAM) provides field-based access and reimbursement support as a dedicated point of contact for healthcare providers (HCPs) on on-label access questions. Serves as liaison among HCPs, specialty pharmacies, payers, patients, hub services, and internal cross-functional teams within an assigned territory; requires frequent travel.
Key Responsibilities:
- Educate HCPs on programs, processes, and access-related requirements (in-person/virtual) to facilitate patient access.
- Prevent and resolve access and reimbursement issues through education, problem-solving, and issue resolution.
- Build and maintain access-related relationships with HCP accounts and office support staff.
- Use market knowledge to navigate patient access, coverage, and reimbursement requirements.
- Conduct proactive in-services covering coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support.
- Escalate local payer issues to National Account Managers and PAM Leads.
- Coordinate pre- and post-referral education and support; monitor referral status with customer support and specialty pharmacies.
- Support reauthorization and payer transitions to minimize therapy interruptions.
- Facilitate patient reimbursement/affordability via prior authorizations, appeals, and financial support options.
- Share regional/national payer plan expertise and support national access initiatives.
Education & Experience (required/preferred):
- Bachelor’s degree required (life sciences preferred); RN/MSN/MBA a plus.
- 4+ years relevant experience (pharma sales, market access, national accounts, or specialty pharmacy) with deep access/reimbursement expertise.
- Medicare expertise strongly preferred.
Key Skills:
- Cross-functional collaboration; leading without authority.
- Patient-centric, service-oriented mindset; empathy/emotional intelligence; strong interpersonal and listening skills.
- Strong organization/time management; HIPAA understanding.
- Strong written/verbal communication and presentation skills.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Travel up to 60%.
Benefits (US-based employees):
- Medical/dental/vision; life/disability/business travel/EAP; 401(k) match; equity; competitive base/bonus (discretionary); paid time off; parental leave; tuition assistance.
Note: Salary ranges and physical requirements are included in the posting.
Patient Access Manager (PAM) provides field-based access and reimbursement support as a dedicated point of contact for healthcare providers (HCPs) on on-label access questions. Serves as liaison among HCPs, specialty pharmacies, payers, patients, hub services, and internal cross-functional teams within an assigned territory; requires frequent travel.
Key Responsibilities:
- Educate HCPs on programs, processes, and access-related requirements (in-person/virtual) to facilitate patient access.
- Prevent and resolve access and reimbursement issues through education, problem-solving, and issue resolution.
- Build and maintain access-related relationships with HCP accounts and office support staff.
- Use market knowledge to navigate patient access, coverage, and reimbursement requirements.
- Conduct proactive in-services covering coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support.
- Escalate local payer issues to National Account Managers and PAM Leads.
- Coordinate pre- and post-referral education and support; monitor referral status with customer support and specialty pharmacies.
- Support reauthorization and payer transitions to minimize therapy interruptions.
- Facilitate patient reimbursement/affordability via prior authorizations, appeals, and financial support options.
- Share regional/national payer plan expertise and support national access initiatives.
Education & Experience (required/preferred):
- Bachelor’s degree required (life sciences preferred); RN/MSN/MBA a plus.
- 4+ years relevant experience (pharma sales, market access, national accounts, or specialty pharmacy) with deep access/reimbursement expertise.
- Medicare expertise strongly preferred.
Key Skills:
- Cross-functional collaboration; leading without authority.
- Patient-centric, service-oriented mindset; empathy/emotional intelligence; strong interpersonal and listening skills.
- Strong organization/time management; HIPAA understanding.
- Strong written/verbal communication and presentation skills.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Travel up to 60%.
Benefits (US-based employees):
- Medical/dental/vision; life/disability/business travel/EAP; 401(k) match; equity; competitive base/bonus (discretionary); paid time off; parental leave; tuition assistance.
Note: Salary ranges and physical requirements are included in the posting.