Patient Access Manager - Midwest

Role Summary

Patient Access Manager (PAM) at Acadia, a field-based role supporting healthcare providers in navigating access and reimbursement for therapies. Serves as a liaison among healthcare providers, specialty pharmacies, payers, patients, hub services, and internal teams to remove barriers to care across the assigned geographic territory. Non-promotional role with travel required.

Responsibilities

• Proactively educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to ACADIA products via in-person and virtual interactions.
• Serve as the subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution ensuring solutions support the patient’s access journey and customer experience.
• Proactively build and maintain access-related relationships with HCP accounts and their office support staff.
• Demonstrate deep market knowledge and apply this to navigating the patient access process, supporting coverage and reimbursement requirements.
• Conduct in-services with HCPs on the access journey, including coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services.
• Escalate local payer issues to National Account Managers and PAM Leads.
• Collaborate cross-functionally to simplify complex issues, educate on coverage status, prior authorization, and appeals.
• Demonstrate knowledge of ACADIA customer support programs and serve as the territory expert.
• Provide pre-referral educational in-services to prevent coverage barriers before referral.
• Provide post-referral support to HCP offices by addressing education needs and coordinating with support programs and specialty pharmacies to monitor referral status.
• Support continuity of patient access by educating on reauthorization requirements, payer transitions, and program services to minimize therapy interruptions.
• Facilitate patient reimbursement and affordability by guiding offices through prior authorizations, appeals, and financial support options.
• Build relationships with pharmacy staff and share insights.
• Provide expertise on regional and national payer plans to team members and PAM Leads.
• Support development and implementation of national initiatives to improve access and reimbursement strategies across brands.
• Champion and manage appropriate utilization of patient support services and ensure compliance with legal/regulatory requirements.

Qualifications

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 4+ years in pharmaceutical sales, market access, national accounts, or specialty pharmacy with deep access and reimbursement expertise.
• Medicare expertise strongly preferred with understanding of field environment in healthcare.
• Equivalent combination of education and experience considered.

Skills

• Track record of increased responsibilities and cross-functional collaboration.
• Experience leading without authority; patient-centric mindset.
• Strong interpersonal, written and verbal communications, and presentation skills.
• HIPAA knowledge; proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to manage expenses within budgets; adaptable to change; team-driven.
• Ability to travel up to 60%.

Education

• Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.

Additional Requirements

• Physical requirements: standard office work; ability to lift up to 20 pounds occasionally.