Patient Access Liaison Director - East/Central US

Role: Lead a Patient Access Liaison (PAL) team to ensure timely therapy access through insurance navigation, logistics, and financial assistance, supporting regulatory compliance and program excellence. Responsibilities: develop and oversee nationwide patient engagement initiatives, manage reimbursement processes including benefit verification, prior authorizations, appeals, and complex access challenges; oversee HUB and specialty pharmacy partnerships; collaborate cross-functionally with Market Access, Medical Affairs, Compliance, Marketing, providers, and vendors; ensure regulatory compliance and accurate documentation. Requirements: 10+ years in patient access, reimbursement, or case management; 5+ years managing field teams; deep expertise in benefit verification, prior auth, appeals, coding, and specialty pharmacy operations; experience scaling support programs and working with CRM tools like Salesforce; bachelor’s degree, with advanced degree or PACS certification preferred. HighValue: therapeutic areas include rare diseases or ophthalmology; experience with pharma/biotech and specialty pharmacy; focus on regulatory compliance (HIPAA, FDA, OIG); leadership in patient support programs; strategic cross-functional collaboration. WorkSetup: remote, within Eastern or Central time zones; travel responsibilities unspecified.