Order Operations Specialist
Amneal Pharmaceuticals
July 02, 2026
Remote friendly (Glasgow, KY)
United States
Operations
Essential Functions:
- Manage user accounts, including access requests, password resets, and permission adjustments. Serve as the first point of contact for external and internal users with questions, issues, or technical problems related to the portal. Ensure all content is accurate, up-to-date, and compliant with pharmaceutical industry guidelines.
- Coordinate with marketing, sales, and regulatory teams to upload and update product information, customer information, marketing materials, and regulatory documents. Provide training and educational materials to help users navigate and utilize the portal effectively. Track, report, and analyze portal usage metrics, user feedback, and system performance. Use data to identify improvements in user experience and engagement.
- Handle processes for onboarding a product and customer to the 3PL, including product transfer and routine inventory checks.
- Liaison to sales, AR, and Customer Master to onboard customers to the portal. Work with vendors and internal IT to manage, troubleshoot, and enhance portal functionality. Partner with cross-functional teams (IT, marketing, legal) to launch new portal features and resolve technical issues.
Qualifications:
- Education: High School or GED (Required)
- Experience: 2+ years in customer service; 2+ years in E-Commerce
- Specialized Knowledge/Skills: Proficient with Microsoft Office Suite.
- Manage user accounts, including access requests, password resets, and permission adjustments. Serve as the first point of contact for external and internal users with questions, issues, or technical problems related to the portal. Ensure all content is accurate, up-to-date, and compliant with pharmaceutical industry guidelines.
- Coordinate with marketing, sales, and regulatory teams to upload and update product information, customer information, marketing materials, and regulatory documents. Provide training and educational materials to help users navigate and utilize the portal effectively. Track, report, and analyze portal usage metrics, user feedback, and system performance. Use data to identify improvements in user experience and engagement.
- Handle processes for onboarding a product and customer to the 3PL, including product transfer and routine inventory checks.
- Liaison to sales, AR, and Customer Master to onboard customers to the portal. Work with vendors and internal IT to manage, troubleshoot, and enhance portal functionality. Partner with cross-functional teams (IT, marketing, legal) to launch new portal features and resolve technical issues.
Qualifications:
- Education: High School or GED (Required)
- Experience: 2+ years in customer service; 2+ years in E-Commerce
- Specialized Knowledge/Skills: Proficient with Microsoft Office Suite.