Order 2 Cash - Global Process Owner

Role Summary

The Order 2 Cash - Global Process Owner is an integral part of the Procurement COE team based out of the US - Teaneck, NJ site. The Order to Cash (O2C) Global Process Owner is responsible for overseeing and optimizing the global O2C process across the organization, including accounts receivable processes such as order entry, billing, credit & cash management, collections, system administration, master data management, and data analytics. The role collaborates with cross-functional teams to drive operational efficiency, standardization, and compliance, focusing on implementing best practices, continuous improvement, and leveraging data analytics for strategic decision-making. The successful candidate will combine strategic leadership, process expertise, and technical proficiency to enhance efficiency and drive value for the organization.

Responsibilities

• Work closely with regional commercial teams, finance, IT, and other departments to ensure O2C processes are aligned with broader business objectives.
• Lead the development, standardization, and optimization of global Order to Cash processes across all business segments, ensuring alignment with business needs and best practices across regions, fostering a culture of continuous improvement and innovation.
• Drive adoption of new tools, technologies, and methodologies that enhance end-to-end process efficiency. Develop and monitor KPIs and SLAs for O2C performance.
• Oversee the administration and optimization of process-related systems. Work closely with IT to ensure systems are effectively supporting business processes. Collaborate with system vendors to manage performance, service levels, and continuous improvement efforts. Ensure that system enhancements are aligned with the business‚Äôs strategic objectives.
• Lead global master data management initiatives to ensure data accuracy, consistency, and compliance across all systems in collaboration with the Master Data team. Establish governance policies for customer master data.
• Develop and manage analytics capabilities to provide actionable insights into days sales outstanding, order entry and sales statistics, and process efficiency. Implement data-driven decision-making to support strategic initiatives.
• Ensure global O2C processes comply with company policies, regulatory requirements, and audit standards. Proactively identify and mitigate risks related to in-scope processes and data management.
• Develop and implement training programs to ensure end users understand and follow standardized O2C processes. Lead change management initiatives to support the successful implementation of new systems and processes.
• Manage third-party relationships (e.g., billing platforms, collection agencies).

Qualifications

• Bachelor‚Äôs degree in Business, Information Systems, or a related field (Master‚Äôs degree or MBA preferred).
• 8+ years of experience in sales support, accounts receivable, collections, or a related field with a focus on O2C processes, system administration, and transactional operations.
• Extensive experience with ERP systems (JD Edwards and Oracle preferred) and O2C platforms and the ability to lead system configuration and optimization initiatives.
• Expertise in master data management, process standardization, and process governance.
• Strong knowledge of global O2C processes, including sales order management, customer onboarding, and collections.
• Experience working in a matrixed environment and leading cross-functional, global teams.
• Advanced analytical skills with experience in data-driven decision-making, analytics, and reporting tools.
• Experience managing centers of excellence focused on process improvements and best practice implementation.
• Professional certifications such as CARP, CCCM, or PMP are a plus.

Skills

• Demonstrated leadership skills consistent with the company‚Äôs mission and leadership philosophy.
• Ability to build effective teams, coach and develop others, and motivate and influence through leadership.
• Continuous personal development and improvement; excellent analytical capability including financial analysis.
• Develop and maintain relationships with internal and external clients.

Education

• Bachelor‚Äôs degree in Business, Information Systems, or a related field (Master‚Äôs degree or MBA preferred).
• 8+ years of relevant experience as described in Qualifications.
• ERP systems experience (JD Edwards and Oracle preferred) and O2C platforms; system configuration and optimization expertise.
• Certifications such as CARP, CCCM, or PMP are a plus.

Additional Requirements

• Location: US - Teaneck, NJ
• Work Schedule: Monday - Friday (Standard Work hours)