Operations Supervisor

Role Summary

Operations Supervisor in Kissimmee, FL, overseeing plasma center operations, supervising donor flow, and ensuring regulatory compliance. The role involves performing or supervising tasks in the plasma center, maintaining documentation, and training staff under the Center Manager’s guidance.

Responsibilities

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, cGMP, and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA SOP, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensure accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintain active communication with other service areas to ensure accurate documentation and quality.
• Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Report all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Qualifications

• High school diploma or GED. Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Additional Requirements

• Occupational Demands: Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms; exposure to electrical office and laboratory equipment; exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. PPE required such as protective eyewear, garments, gloves and cold-gear. The job involves standing for 4–6 hours per day and sitting 1–2 hours per day, with bending and twisting of the neck 1–2 hours per day; frequent hand movements; ability to grasp and manipulate objects; frequent foot movement; may squat or crouch; light lifting up to 50 lbs.