Operations Supervisor

Role Summary

Supervise donor flow and production tasks in the plasma center, ensuring compliance with FDA, OSHA, CLIA, and cGMP requirements and maintaining high production standards. Oversees documentation, staff training, and facility upkeep under the Center Manager/Assistant Manager, and coordinates with other service areas to support quality and donor satisfaction. Location: Newark, OH (Mt. Vernon area).

Responsibilities

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, Current Good Manufacturing Practice (cGMP), and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedures, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensure accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager and/or the Assistant Manager, assure the facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintain active communication with other service areas to ensure accurate documentation and quality.
• Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Report all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Qualifications

• Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations

Education

• High school diploma or GED

Additional Requirements

• Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms; exposure to electrical office and laboratory equipment.
• Exposure to extreme cold below 32°F while performing functions in plasma freezers; PPE required such as protective eyewear, garments, gloves and cold-gear.
• Work is performed standing for up to 4–6 hours per day and sitting 1–2 hours per day; bending and twisting of the neck 1–2 hours per day; frequent hand movement and fine motor skills; occasional squatting or crouching; light lifting up to 50 lbs.
• Hearing acuity essential; near and far vision and color perception as applicable; ability to communicate clearly and listen effectively.
• Ability to work independently and with guidance, and adapt to variable demands and changing conditions; handle sensitive information responsibly.