Operations Supervisor

Role Summary

Role: Operations Supervisor at a plasma center in Dallas, TX. You will supervise donor flow and production tasks, ensuring compliance with FDA, OSHA, CLIA, and cGMP standards. You will oversee documentation, staff training, and coordination with the Center Manager to maintain a clean, safe, and efficient operation and to support ongoing donor satisfaction. This role requires leadership in a fast-paced clinical environment with a focus on regulatory compliance and quality.

Responsibilities

• Maintain the ability to perform all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain familiarity and compliance with all state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP and internal procedures.
• Supervise donor selection, plasma collection and manufacturing records to maintain high production standards in accordance with Federal and State regulations, SOPs, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensure accurate and thorough documentation of necessary records.
• Under the guidance of the Center Manager and/or the Assistant Manager, ensure the facility is neat and clean and all equipment is in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintain active communication with other service areas to ensure accurate documentation and quality.
• Build rapport with donors to ensure overall customer satisfaction and long-term donation.
• Report unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary to pursue company objectives.

Qualifications

• High school diploma or GED. Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Additional Requirements

• Occupational Demands: Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms. PPE is required (protective eyewear, garments, gloves and cold-gear). Work involves standing 4–6 hours per day and sitting 1–2 hours per day, bending and twisting of the neck 1–2 hours per day, frequent hand movement and fine motor tasks, and occasional lifting up to 50 lbs. Vision and hearing requirements apply, with appropriate corrections as needed. Ability to communicate clearly and work independently or with guidance as necessary.